Infrastructure Engineer

About the role

This Infrastructure Engineer role covers day-to-day monitoring, troubleshooting and maintenance of data centre infrastructure, including virtualisation, backup and security tools. The engineer also supports escalated hardware and infrastructure issues raised by the customer team.

Key responsibilities

• Monitor system performance, capacity and error logs, and fine-tune configurations as needed
• Troubleshoot incidents, apply hotfixes and patches, and coordinate with vendors and product teams for permanent fixes
• Create and maintain knowledge base documentation and operational runbooks
• Set up proactive monitoring and alerting to prevent issues recurring
• Identify and recommend optimisation, automation and performance improvements
• Support hardware and infrastructure issues escalated from the customer team

Required profile

• Bachelor's degree in IT, Computer Science or a related field, or equivalent experience
• At least 3 years of hands-on experience building and deploying data centre infrastructure
• Experience with Hyper-V, Windows Servers, REHL, CyberArk PAM and Veeam Data Backup
• Familiarity with cloud platforms such as AWS
• Good knowledge of networking (IP addressing, routing, VLANs)

Required skills

• Hyper-V cluster setup, vNIC and vSwitch configuration
• CIS hardening on Windows 2022 Data Centre and REHL, and GPO deployment
• ITIL change and incident management processes
• Preferred: BMC Control-M, firewall rule implementation and switch support
• Preferred certifications: Microsoft Windows Server Hybrid Administrator Associate, AWS Solutions Architect Associate, or ITIL Foundation v3/v4