IT Support Engineer - Hedge Fund Office

About the role

A hedge fund office in Singapore is looking for an IT Support Engineer for a hands-on, onsite role supporting a small but demanding user base, including VIP and senior users, while also providing remote support to users in London. The position suits someone who enjoys being close to the business, taking ownership of technical issues and working across end-user support and broader infrastructure.

Key responsibilities

• Provide face-to-face IT support for the Singapore office and support VIP and senior stakeholders
• Deliver remote support to users in the UK
• Troubleshoot Windows 11, Microsoft 365, Outlook, Teams, Zoom and Webex
• Work across Entra ID / Azure AD, DNS, DHCP, Group Policy and Exchange
• Support MDM, macOS, iOS and Azure Virtual Desktop
• Get involved in infrastructure issues, projects and improvements
• Use PowerShell to automate tasks and improve workflows
• Support AV, meeting rooms and general office technology
• Take part in an on-call rota when required

Required profile

• Strong hands-on IT support experience
• Confident face-to-face and VIP support skills
• Good understanding of AD / Entra ID, DNS, DHCP, Group Policy and VPNs
• PowerShell scripting experience or strong interest in automation
• Financial services experience highly desirable; Bloomberg or Reuters support experience a strong plus