IT Support & Operations Specialist (Hybrid, Singapore)

About the role

We are looking for a customer‑focused, technically capable IT Support & Operations professional to assist employees and maintain day‑to‑day IT services in Singapore. The role combines first‑line help‑desk duties with broader operational support, ideal for candidates interested in service‑desk, desktop support, and IT service management.

Key responsibilities

• Provide first‑line and second‑line technical support via phone, email, chat and ticketing system.
• Troubleshoot hardware, software, network, system and application issues and deliver clear solutions.
• Create, prioritize, track and close support tickets, escalating complex cases to Level 2/3 as needed.
• Assist with user account access, password resets, software installation and system configuration.
• Support Microsoft Windows, Microsoft 365, Teams, Outlook and other business applications.
• Diagnose and repair laptops, desktops, printers, mobile devices and peripherals.
• Perform basic network, Wi‑Fi, VPN, DNS and connectivity troubleshooting.
• Handle user onboarding/offboarding, account creation, permission management and equipment setup.
• Maintain accurate records of IT assets, incidents, service requests and resolutions.
• Execute software updates, patches, installations, upgrades and routine maintenance.
• Support IT security procedures, endpoint protection, access controls and user security awareness.
• Identify recurring issues, report trends and contribute to service‑desk and operational reports.

Required profile

• Strong technical troubleshooting and problem‑solving abilities.
• Good customer‑service orientation and clear communication skills.
• Basic understanding of computer hardware, software, operating systems and networking concepts.
• Ability to explain technical information to non‑technical users.

Required skills

• Microsoft Windows
• Microsoft 365 (including Teams and Outlook)
• Active Directory user and permission management
• Hardware troubleshooting for laptops, desktops, printers and peripherals
• Basic network troubleshooting (Wi‑Fi, VPN, DNS)
• Ticketing system usage and incident management
• Software installation, updates and patch management
• Endpoint protection and IT security basics