L1 Support Engineer / Application Support (Singapore)
Tap Growth ai · Singapour
Job description
About the role
We are looking for a motivated L1 Support Engineer to join our Singapore office. In this role you will be the first point of contact for application users, ensuring issues are resolved quickly and service levels are met. You will work closely with technical teams to keep our applications running smoothly.
Key responsibilities
- Monitor and manage support mailboxes and user requests.
- Log, track and manage support tickets to ensure SLA compliance.
- Triage incidents and escalate complex issues to the L2/AMS team.
- Coordinate with technical teams to ensure timely issue resolution.
- Communicate with end users on issue status and resolution timelines.
- Maintain support documentation, runbooks and knowledge‑base articles.
- Support recurring governance and compliance activities.
Required profile
- Previous experience in IT helpdesk, application support or L1/L2 operations.
- Strong communication and stakeholder‑management skills.
Required skills
- Salesforce CRM or Marketing Cloud.
- Workato.
- UiPath.
- Workday (Cumulus).
- Tableau.
- Slack.
- ITSM tools such as ServiceNow or Jira.
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Published 3 weeks ago
Expires 1 month from now
36 views · 0 interested
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Tap Growth ai
Singapour
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