Manager, Caller Name ID Registry (CNIR)

About the role

SGNIC Pte Ltd, a subsidiary of the Infocomm Media Development Authority (IMDA), provides Internet registry and information services to strengthen the security, stability and resilience of Singapore's DNS infrastructure. It is seeking an experienced professional to join its Caller Name ID Registry (CNIR) team, which is a strategic anti-scam initiative establishing and operating the central registry of authenticated caller name IDs. The role oversees the technical operations of the CNIR systems, with primary responsibility for their security, stability, resilience and data integrity, and involves collaboration with business users, external vendors and internal teams.

Key responsibilities

• System lifecycle management: oversee end-to-end operations of assigned systems in line with ISO27000, NIST and regulatory standards; maintain application roadmaps and recommend cost-effective solutions; lead upgrades, integrations and migrations with minimal downtime; monitor performance, resolve incidents and report to stakeholders
• Stakeholder and vendor management: act as primary contact for vendors, users, system owners, procurement, finance, the CISO and executive leadership; manage service level agreements and vendor assessments, and ensure users are trained and supported
• Security and compliance: ensure compliance with policies and regulations, conduct access reviews, patching, security baselining, backups and disaster recovery tests, and serve as point of contact for security incidents and audits
• Procurement and budget: manage annual OPEX and CAPEX budgets, plan resource allocation for upgrades and maintenance, and oversee tenders, evaluations and contract negotiations

Required profile

• Background in Computer Science, Information Systems, Information Technology or a related technical field
• Minimum 5 years of experience, with expertise in cloud computing platforms; AWS or Microsoft Azure certifications are advantageous
• Solid knowledge of IT project management and cybersecurity principles; PMP, ITIL, CISSP or CCSP certifications highly valued
• Proven ability to manage vendors, budgets and cross-functional teams; Unix and Windows system administration experience is an added advantage
• Analytical, agile and adaptable, with strong written and verbal communication skills