Network Operations Engineer

About the role

Kyndryl runs and reimagines the mission-critical technology systems behind the world's leading businesses. As a Network Operations Engineer in Singapore, you will deliver reliable, secure and measurable enterprise network services in a complex managed services environment, working with service delivery, security, cloud and infrastructure teams.

Key responsibilities

• Monitor and manage enterprise network services and event management platforms
• Diagnose and resolve incidents across LAN, WAN, WLAN, DDI and remote-access environments
• Execute approved network changes under established governance and change management processes
• Maintain network configurations, inventories, topology diagrams and documentation
• Support wireless networking, authentication services, DNS, DHCP and IPAM solutions
• Perform capacity planning and improve network performance and resilience
• Coordinate with vendors, carriers and support partners during incidents and service activities
• Develop runbooks, automation scripts and knowledge articles, and take part in disaster recovery testing and after-hours support

Required profile

• Strong routing and switching fundamentals, including VLANs, IP addressing, redundancy and dynamic routing
• Experience supporting enterprise LAN, WLAN, WAN, DDI, monitoring or remote-access environments
• Strong troubleshooting using monitoring tools, logs, packet analysis and configuration review
• Experience with incident, change, problem, CMDB and documentation processes
• Ability to support rostered operations and after-hours maintenance

Preferred skills

• Software-defined networking and network automation exposure
• Large enterprise wireless environments and network access control platforms
• Scripting or automation with Python, PowerShell, APIs or similar
• ITIL Foundation certification or equivalent
• Certifications such as CCNA, CCNP, JNCIS, Aruba or Fortinet