Operations Coordinator - International Student Programmes

About the role

An organization is looking for a proactive, organized and detail-oriented Operations Coordinator to support its international student group programmes in Singapore. Working closely with the Ops team, the coordinator helps plan and run group operations so that students have a smooth, safe and enjoyable stay. The role suits someone early in their career who enjoys a dynamic, international environment and is interested in operations and programme management.

Key responsibilities

• Support the planning and execution of international student group programmes, covering accommodation, transport, meals, activities and excursions.
• Review and confirm group bookings, checking student numbers, age requirements, programme eligibility and booking terms.
• Liaise with international sales offices on booking amendments, student information updates and operational arrangements.
• Work with local suppliers and service providers such as restaurants, transport companies, attractions and activity venues, handling confirmations, quotations, purchase orders and invoices, and keeping supplier records and booking trackers up to date.
• Provide on-site support during arrivals, departures and activities, help resolve day-to-day issues and support student safety, welfare and programme quality.
• Maintain operational records, databases, checklists and shared documents, prepare reports, schedules and presentations, support inventory and programme materials, and give general administrative support to the Ops team.

Required profile

• Diploma or Bachelor's degree in Business Administration, Hospitality, Tourism, Events Management, Education or a related field; fresh graduates are welcome.
• Previous experience in operations, hospitality, events or customer service is an advantage.
• Strong organization and attention to detail, good communication and interpersonal skills, and the ability to work independently and in a team.
• Comfortable in a fast-paced, multicultural environment.
• Flexibility to work evenings, weekends and public holidays during peak periods (December to February, June to August).
• Right to work in Singapore on commencement of employment.

Required skills

• Proficiency in Microsoft Office, especially Excel, Word and PowerPoint.
• Good command of English; Chinese or Japanese is an advantage.