Operations & Service Excellence Support Specialist

About the role

We are looking for an Operations & Service Excellence Support Specialist to provide administrative and operational support for our learning platform and related services. The role is based in Singapore and will work Monday‑Friday, supporting internal teams and external users.

Key responsibilities

• Maintain shared filing repositories and prepare meeting minutes.
• Handle enquiries on account creation, course registration and learning platform navigation.
• Log, track and escalate system or user issues with proper documentation.
• Manage issuance and record‑keeping of manual certificates.
• Monitor outstanding system issues, follow up with stakeholders and track closure status.
• Support data extraction, cleansing, validation and integration activities.
• Maintain accurate records and documentation for operational processes.
• Perform other duties as assigned by the supervisor.

Required profile

• Diploma or degree in Business Administration, Operations, Customer Service or related field.
• Experience in administration, operations support, customer service or training coordination.
• Strong organisational skills with excellent attention to detail.
• Ability to manage multiple tasks and follow through on outstanding issues.

Required skills

What we offer

• Contract position for 6 months.
• Monthly salary up to SGD 5,000.
• Work hours: Monday‑Friday 8:30 am – 6:15 pm.