Presales Architect

About the role

Twilio is hiring a Presales Architect to drive technical wins and design scalable customer engagement solutions using its API platform. As the trusted technical advisor for strategic enterprise prospects, you will bridge complex business problems with Twilio's communication APIs, partner with the sales team on technical discovery, build proofs-of-concept and show how Twilio can transform a company's customer engagement strategy.

Key responsibilities

• Partner with enterprise sales executives to lead technical discovery sessions and turn complex requirements into comprehensive Twilio solutions.
• Design and architect scalable, secure and resilient communication workflows using Twilio's APIs (SMS, Voice, Video, Flex, etc.).
• Develop and deliver technical demonstrations, custom prototypes and proofs-of-concept that explain the business value of the platform.
• Mitigate technical risks and overcome objections by guiding clients on security, compliance, integration patterns and architectural best practices.
• Work with product and engineering teams to share market feedback, feature requests and emerging trends that shape the Twilio roadmap.

Required profile

• 5+ years in a presales, sales engineering or solutions architecture role, preferably in CCaaS, CPaaS or enterprise SaaS.
• Bachelor's degree in Computer Science, Software Engineering or a related field, or equivalent practical experience.
• Exceptional presentation and communication skills, able to explain cloud architecture, web security and enterprise integration to technical and C-level audiences.
• Curious and willing to work with ambiguity; Twilio welcomes diverse backgrounds and non-traditional career paths.

Required skills

• Proficiency in at least one mainstream programming language such as Node.js, Python, Java or C#.
• Hands-on experience integrating and troubleshooting RESTful APIs.

What we offer

• Competitive pay and generous time off.
• Parental and wellness leave, healthcare and a retirement savings program.
• Benefits vary by location.

The role is remote and based in Singapore, with about 50% travel expected to meet customers in person.