Retail Learning Manager, Singapore & Malaysia

About the role

The Retail Learning Manager leads a team of Field Coaches and is also dedicated to a group of key stores, ensuring consistent, exhibited behaviors around client experience, client relationships and selling skills in line with brand expectations. Based in Singapore, the role partners with store and market leadership on the market's overall coaching strategy, works with the regional Retail Excellence team on regional strategy, and develops and executes the market-wide learning strategy with the Managing Director and the local Retail Excellence Director.

Key responsibilities

• Work directly with Client Advisors and Team Managers on the sales floor, giving in-the-moment coaching and feedback on client experience, relationships, selling and leadership skills and behaviors (90-100% of the time), measured against KPIs such as sales, AUR, conversion, mystery shopping, NPS, clienteling and appointments.
• Coach, develop and guide the team of Retail Learning Coaches so that training translates into daily in-store behaviors, and help Field Coaches and Store Leaders build 30-60-90 coaching plans for mid-to-low performers.
• Support onboarding of new Retail members, introduce the brand to new hires, and facilitate onboarding for designated stores on a quarterly basis.
• Manage retail learning budgets, including partnerships with LVMH House, measure and report ROI across learning programs, and recommend improvements to program effectiveness and commercial outcomes.
• Lead and develop the Field Coaches for Singapore and Malaysia through mentorship, feedback and advocacy for internal growth.
• Coach teams on client experience, client relationships, selling skills, and brand history, heritage and storytelling.

Required profile

• Minimum 8-10 years of prior retail experience in a luxury environment or elevated client-facing setting.
• Prior roles in sales and people leadership (e.g., Coach, Team Manager, Store Director, multi-site or market business partners).
• Proven track record in sales, client relationships and loyalty, leading teams and performance-based coaching.
• Fluent in English; additional languages are a distinct advantage.
• Cultural fluency across the Singapore and Malaysia markets.

Required skills

• Jewelry / watch expertise is a plus.
• Ability to assess retail KPIs and their link to coachable behaviors.
• Experience driving change, tracking results and behavior impact.
• Networking, leadership and interpersonal skills, with effective communication and presentation.

What we offer

• A role at the heart of one of the world's most iconic luxury maisons.
• Cross-functional exposure across markets, functions and the LVMH ecosystem.
• Opportunities to shape your own career trajectory within Tiffany and LVMH.