Sales Consultant – Membership & Wellness

About the role

The Membership/Sales Consultant will engage prospective members, showcase MORROW Health’s wellness programmes, and convert enquiries into active memberships. Acting as a trusted advisor, you will educate customers on a broad range of services while embodying the brand’s values of care, empowerment, and holistic wellbeing.

Key responsibilities

• Respond promptly to enquiries from online platforms, walk‑ins, or referrals.
• Build strong rapport by understanding prospects’ wellness goals and lifestyle aspirations.
• Maintain in‑depth product knowledge of medical, wellness, recovery, nutrition, and fitness services.
• Conduct consultations, facility tours, and product demonstrations.
• Present appropriate packages, promotions, and value propositions to convert leads into memberships.
• Follow up with leads via calls, emails, and digital channels to maximise conversion.
• Collaborate with the MORROW Experience team to ensure smooth onboarding and handover.
• Track and report sales activities, conversion rates, and member feedback for continuous improvement.
• Uphold high standards of integrity, confidentiality, and compliance.
• Own the membership lifecycle beyond sign‑up, monitoring activity, nurturing engagement, addressing concerns early, and supporting renewals.

Required profile

• Diploma or equivalent in Sales, Marketing, Business, Sports Science, or a related field.
• 1–3 years of experience in consultative sales, membership sales, or customer‑facing roles.
• Strong communication and interpersonal skills with a persuasive yet empathetic approach.
• Passion for health, wellness, and lifestyle services.

Required skills