Senior Consultant, Delivery & Implementation

About the role

The Delivery & Implementation team enables client adoption of Pismo's cloud-native banking and card processing platform across the APAC region, working with clients, Product, Engineering, Customer Success and Visa stakeholders. As a Senior Consultant, you will lead large-scale, business-critical onboarding and implementation engagements, acting as a trusted advisor on implementation strategy, platform adoption and API integration. The role involves complex programs with multiple stakeholders, regulatory requirements and technical dependencies, and includes coaching and developing implementation professionals.

Key responsibilities

• Lead complex client onboarding and implementation engagements, delivering within scope, timeline and quality expectations.
• Act as a trusted advisor on platform capabilities, implementation strategy, API adoption and best practices.
• Conduct advanced platform and API demonstrations, including deep dives into capabilities, implementation patterns and solution design.
• Partner with stakeholders to turn business requirements into scalable platform configurations.
• Establish and oversee delivery governance, including program plans, RAID management, executive reporting and risk mitigation.
• Resolve complex implementation challenges and escalations through stakeholder management and cross-functional collaboration.
• Work with Product, Engineering and Customer Success to improve onboarding experiences and platform adoption.
• Define, standardize and improve onboarding methodologies, playbooks, frameworks and delivery best practices.
• Monitor implementation performance metrics and identify ways to improve efficiency, scalability and client satisfaction.

Required profile

• Bachelor's degree or equivalent practical experience.
• 8+ years of experience leading complex delivery, onboarding, implementation or technology transformation programs.
• Proven track record managing enterprise client engagements and influencing senior stakeholders.
• Strong experience with API-driven platforms and technology solutions.
• Deep domain expertise in payments, card processing, issuer processing, core banking or related financial services technology.
• Ability to manage multiple priorities in a fast-paced, deadline-driven environment.
• Effective communication with clients and stakeholders across the APAC region; proficiency in Mandarin and/or Bahasa Indonesia is required.

Required skills

• REST/JSON APIs and integration architectures.
• API testing and integration tools such as Postman or Bruno (helpful).
• Data integrations and technical solution design.
• Experience implementing card processing, issuer processing, digital banking or core banking platforms (helpful).