Senior Executive / Assistant Manager - Hostel Admission Services

About the role

NUS is hiring a Senior Executive / Assistant Manager for its Hostel Admission Services (HAS), reporting to the Section Head. The role delivers effective hostel admissions and allocation outcomes to optimise the use of student housing resources, covering end-to-end applications and allocations, stakeholder enquiries, data insights and automation and AI-enabled improvements.

Key responsibilities

• Review, coordinate and process hostel applications for assigned hostels in line with university policy and timelines
• Issue housing offers through the University Housing Management System (UHMS) accurately and on time
• Monitor hostel vacancies and occupancy rates, and keep accurate records in UHMS
• Troubleshoot application and system issues, liaise with stakeholders and handle student enquiries by phone and email
• Generate, analyse and maintain reports on applications, admissions and occupancy, including dashboards and forecasts
• Identify process improvement opportunities and lead or support automation projects using tools such as Power Automate and AI-enabled solutions

Required profile

• Diploma holder with at least three years of experience, or university degree holder with at least two years
• Meticulous, organised and detail-oriented, able to work under pressure and with tight deadlines
• Team player who works well with stakeholders and students
• Proactive engagement with stakeholders and students

Required skills

• Highly proficient in Excel functions
• Competent in data analytics tools, MS Forms, Qualtrics and other reporting tools
• Experience with workflow automation, digital transformation, AI tools or process improvement is an advantage