Senior Operational Excellence Analyst

About the role

Foodpanda is looking for a Senior Operational Excellence Analyst who owns one operational process end to end across the whole region, not one country or one project. The role defines how a process should run in a dark store, proves it with data and drives it into every store in the region through the country teams. It is a diagnosis-and-design role: success is a standard that holds in every market, not a report.

Key responsibilities

• Own a process domain across 11 markets, covering either inventory and availability or fulfilment and performance, including its operating standard, SOPs and targets.
• Translate the standard into something a store can execute on a shift and a country can audit.
• Measure and diagnose: define metrics within the regional framework, work store-level data to find root causes and benchmark against best performers.
• Design repeatable, quantifiable improvements such as layout, slotting, batching, cycle counts, shift planning and rider handover, and pilot them before scaling.
• Deploy through country ops heads and their leads, running process clinics, supporting rollout and verifying adoption through audit.
• Shape the tools needed from product and data, such as picker performance dashboards and handover verification, and prioritise them with Product.

Required profile

• 7+ years in operations, process improvement, supply chain or consulting; quick commerce, grocery retail, e-commerce fulfilment or warehouse operations preferred.
• Structured problem-solving, such as Lean, Six Sigma or equivalent; certification is a plus.
• A track record of measured, lasting improvements and comfort on a store floor.
• Influence without authority across markets and cultures, clear written and spoken English, and willingness to travel about 25%.

Required skills

• Strong analytics: SQL or advanced Excel and BI tools.
• Nice to have: dark store or micro-fulfilment experience, WMS or inventory systems.