Senior Specialist Digital Workplace (End User Support)

About the role

The Senior Specialist, Digital Workplace (End User Support) ensures the optimal performance of end-user computing environments across all DKSH locations, enabling seamless digital workplace experiences for employees. The role is central to DKSH's IT service delivery, providing first-level support, managing computing infrastructure and driving continuous improvements.

Key responsibilities

• Set up, configure and maintain end-user devices such as desktops, laptops, tablets (Android and iPad), printers, desk phones and peripherals, together with client and local applications.
• Provide first-level technical support to end users, resolving incidents, problems and service requests in line with SLAs.
• Support key systems including SAP GUI, Fileserver, DHCP, DNS, Active Directory and FTP/SFTP for EDI, escalating to internal teams or vendors when needed.
• Manage user provisioning and access in Active Directory and related systems.
• Drive the IT onboarding experience for new joiners, including device setup and Microsoft 365 email accounts.
• Keep device security current and compliant across all locations.
• Plan and execute desktop refresh deployments in line with IT standards and roadmaps.
• Ensure compliance with audits and standards such as CSV and ICS, and recommend process and infrastructure improvements.
• Collaborate with Group IT and business departments; administrative duties as required.

Required profile

• Bachelor's degree in Computing, Information Technology or equivalent.
• Minimum 3 years of hands-on experience managing Windows 10/11 environments and supporting basic network infrastructure and servers.
• Experience deploying and supporting end-user computing environments, preferably in multinational companies across regions.
• Fluent English and strong communication skills; ability to support VIP users.

Required skills

• Microsoft 365 and Microsoft Intune MDM
• Active Directory, Microsoft Desktop, Ivanti, anti-virus, ZScaler and MFA
• Basic network troubleshooting and remote administration tools
• iOS and Android MDM; ASRS knowledge is advantageous
• ITIL and Microsoft certifications are advantageous