Specialist, Technology Partnership - IT End User Support & AV

About the role

This is an IT professional role within Global End User Services, providing AV support to end-users (including Senior Executives) and general IT end-user support and infrastructure management. The specialist acts as technical focal point and integrator for a range of infrastructure assignments, based in Singapore.

Key responsibilities

• AV support: set up, test and support meeting room and conference room AV (Microsoft Teams Rooms, video conferencing endpoints, displays, projectors, cameras, microphones, speakers, control panels and cabling); run pre-event checks, rehearsals and on-site standby for hybrid events, town halls and leadership meetings.
• AV maintenance: routine health checks, firmware and software updates, preventive maintenance with vendors, troubleshooting, repairs and keeping equipment in asset records.
• Coach users on meeting room technology and maintain quick-reference guides.
• Executive support: act as IT point of contact for executives and senior leaders, support meetings, travel and offsite events, and handle confidential information securely.
• End-user support: deliver day-to-day IT support in Singapore, log and resolve requests and incidents within service levels, support onboarding and offboarding, and educate users on standard procedures.
• Collaborate with global and regional teams, contribute to IT projects, document fixes and update knowledge articles.
• Asset management: keep asset records up to date, support equipment lifecycle refreshes, follow procurement and safety/security protocols.

Required profile

• University degree in Computer Science, Information Systems, Engineering or equivalent fields.
• 4+ years of experience supporting IT operations, including 2+ years with Microsoft Windows desktops, Microsoft 365 and Office Suite, and network printer support.
• Practical exposure to AV support, video conferencing endpoints or Teams Rooms, displays, projectors and audio setup and troubleshooting.
• Willingness to provide occasional after-hours or weekend support for events and site activities.

Required skills

• Working knowledge of IT service delivery processes such as ITIL incident, request and problem management.
• Basic understanding of telecom room and structured cabling practices.
• Strong customer service, communication and problem-solving skills, with good oral and written communication.
• Preferred: LAN/WLAN networking, vendor coordination, certifications such as CompTIA A+, ITIL Foundation or Microsoft 365 / Teams Rooms, and experience supporting multiple sites.