Technical Account Manager

About the role

Cymulate's Continuous Security Validation helps companies challenge, assess and optimise their cyber-security posture against the evolving threat landscape. As a Technical Account Manager you will act as the main point of contact for technical questions and escalations, helping enterprise customers achieve their security goals and grow their use of Cymulate.

Key responsibilities

• Serve as the primary contact for technical questions and escalations, working with Support, Product Management and other teams.
• Help customers build success plans with critical goals and KPIs, and measure their progress, reporting internally and externally.
• Work with account management teams to secure contract renewals.
• Identify opportunities to expand Cymulate's usage across the customer's organisation.
• Lead POCs for upsells and take part in pilot presentations, QBRs and ABRs with key accounts.

Required profile

• 3-5 years of experience in customer success or project management, with a track record in managing major accounts.
• Proven track record of building relationships with enterprise clients and exceeding performance targets.
• Excellent communication and interpersonal skills, able to engage stakeholders at all levels.
• Fluency in English; proficiency in another language is an advantage.

Required skills

• Technical experience in the cybersecurity field.
• Analytical and project management skills.
• Proactive problem solving, making independent decisions and resolving issues internally before involving tech support.
• Ability to multi-task in a fast-paced environment.