Account Executive - CRM (ASEAN)

About the role

ServiceNow is looking for a CRM Account Executive to join its CRM Sales team, which focuses on CRM and Industry Solutions built on the Service Management platform. The role is customer-facing and covers the assigned territory in Southeast Asia, driving new business and supporting the growth of the CRM and Industry Solutions focus area.

Key responsibilities

• Build client relationships and achieve quarterly and annual sales quotas for the assigned territory
• Develop a sales strategy with a target prospect list and a regional sales plan
• Arrange and run initial executive and CxO discussions and positioning meetings, working closely with the Solution Consulting team to deliver demonstrations of the CRM solution
• Manage the sales process and close opportunities
• Manage accounts to ensure customer satisfaction and drive additional revenue
• Support regional partner channels to deliver an effective customer experience
• Manage leads internally, provide accurate forecasting, territory plans and goals, and use data from CRM, social media, search engines and AI tools
• Occasional travel for training or meetings may be required

Required profile

• 10+ years in sales, with proven success selling new business of enterprise-class Customer Experience or other business solutions
• Experience selling to enterprise customers in Southeast Asia (Singapore, Thailand, Philippines, Indonesia, Malaysia) is a must
• Experience integrating or thinking critically about how to use AI in work processes, decision-making or problem-solving, such as AI-powered tools, workflow automation or AI-driven insights
• Bachelor's degree in business, marketing or a related discipline
• Ability to handle short and long, complex sales cycles
• 50% travel required

Required skills

• Advanced knowledge of sales force automation, customer service management, enterprise resource planning or other business application technologies is ideal
• Understanding of business sales processes