Account Manager – B2B Food Services

About the role

We are partnering with a fast‑growing, tech‑enabled food‑and‑beverage solutions company in Singapore. As an Account Manager you will own a portfolio of corporate accounts, drive revenue growth and strengthen client relationships across the B2B food services segment.

Key responsibilities

• Own and grow a portfolio of assigned B2B accounts, driving expansion, renewals, upsells, and cross‑sells.
• Build strong relationships with key stakeholders across senior leadership, operations, finance, and procurement.
• Lead the end‑to‑end sales process, from discovery and solution mapping to trials, pricing, negotiation, and closing.
• Conduct customer trials, product demonstrations, and site recce engagements where required.
• Identify customer needs and translate them into relevant solutions that create value for the client.
• Handle customer objections professionally and strategically while protecting commercial outcomes.
• Prepare and deliver accurate quotations, proposals, and commercial terms.
• Ensure all order details—including services, sites, scope, timelines, billing requirements, and commercial terms—are clearly documented for seamless internal execution.
• Proactively manage renewals and retention, identifying churn risks early and putting recovery plans in place.
• Partner closely with operations and internal teams to ensure smooth delivery and a consistently high level of customer satisfaction.
• Maintain strong CRM discipline, keeping account notes, opportunities, forecasts, and pipeline information accurate and up to date.
• Gather customer feedback and market insights to identify recurring needs, friction points, and opportunities to improve products, processes, and customer experience.

Required profile

• 1–2 years of experience in B2B account management, sales, business development, or a similar commercial role.
• Strong stakeholder management skills, with the confidence to engage senior decision‑makers and coordinate multiple internal and external parties.
• Comfortable with commercial conversations involving pricing, objections, procurement, and negotiation.
• Highly organised with strong ownership and attention to detail, particularly when managing quotations, order documentation, and customer requirements.
• Data‑driven and comfortable working with CRM systems, pipeline management, and forecasting.
• Strong written and verbal communication skills, with the ability to lead structured customer discussions and move opportunities forward.
• Comfortable working in a fast‑paced, high‑growth environment where priorities can evolve and ambiguity is part of the job.
• Customer‑first mindset with a strong commercial instinct—caring about delivering a great customer experience while also driving business results.