Account Manager (Client Relationships & Growth)

About the role

Mummys Market, an established parenting and family platform in Singapore, connects brands with parents through exhibitions, events, digital channels and community engagement. It works with brands across baby care, healthcare, education, FMCG and lifestyle. As Account Manager, you will manage and grow relationships with brand partners, retaining clients, growing accounts and re-engaging past clients.

Key responsibilities

• Build strong relationships with assigned accounts and become a trusted point of contact.
• Understand each client's products, customers, commercial goals and challenges so your recommendations are relevant.
• Plan ahead and follow up consistently to secure participation in upcoming events and campaigns.
• Reconnect with past exhibitors and clients, find out why they stopped participating and bring them back.
• Identify opportunities for clients to expand their participation across exhibitions, sponsorships, digital advertising and brand activations.
• Prepare proposals, negotiate within agreed guidelines and close renewals and account-growth opportunities.
• Recognise when a client may not return, understand why and work with the team on a response.
• Coordinate client delivery with marketing, operations and event teams.
• Maintain accurate account records, renewal forecasts and follow-up plans while working towards targets.

Required profile

• Experience in account management, B2B sales, partnerships, client servicing or a similar commercial role.
• Experience building client relationships and contributing to renewals, repeat business or account growth.
• Strong listening and questioning skills, able to understand business needs before recommending solutions.
• Confidence presenting proposals, discussing budgets and handling commercial negotiations.
• A proactive approach to client relationships, following up, spotting opportunities and addressing issues early.
• Good organisation and attention to detail, able to manage multiple accounts and deadlines.
• An advantage: experience in exhibitions, events, advertising, media, FMCG or retail.

To apply, submit your CV and a short example of a client relationship you helped retain, grow or win back, describing what you did and the result.