Account Manager (Payments & Business Development)

Key responsibilities

• Build and foster relationships with senior executives across business, product, engineering, finance and technology functions within customer organisations.
• Drive overall account health, including product development, payments performance, cost optimisation, renewals, growth and customer satisfaction.
• Support customer expansion, identify opportunities, drive business outcomes and ensure satisfaction with services.
• Coordinate with internal cross‑functional stakeholders such as business development, product, tech, legal and compliance to launch projects.
• Leverage industry knowledge to set account strategies, execute deals and initiatives.
• Manage strategic planning, negotiation and expansion with customers.
• Handle multiple stakeholders with varying priorities and deliver creative solutions toward shared goals.

Required profile

• Bachelor’s degree in business, finance, marketing or a related field.
• 8+ years of client‑facing experience in business development or sales, managing relationships with large, complex organisations, preferably in SEA markets.
• 8+ years of experience in payments, card networks, SEA local payment methods, merchant acquiring or related financial services.
• Strong understanding of payment business models, compliance and risk management.
• Proven track record negotiating commercial deals with enterprise customers.
• Excellent written and verbal communication with ability to influence internal and external stakeholders.
• Fluency in English and Mandarin to liaise with stakeholders based in China.