Affluent Team Manager - International Wealth

About the role

As an Affluent Team Manager, you will lead and develop a team of Affluent Relationship Managers and play a key role in growing the International Wealth Affluent business. You will drive your team's business performance while building strong capabilities in customer engagement and needs-based financial planning, and coach your team to uphold the Bank's regulatory, compliance and fair dealing standards.

Key responsibilities

• Hire, skill and coach a team of Affluent Relationship Managers to drive customer engagement focused on financial planning.
• Ensure overall sales, upfund and upgrade targets are met.
• Ensure a needs-based approach, compliance with the FA Act, fair dealing and adherence to internal and external regulatory requirements and policies.
• Act as the single point of accountability for the team's overall business performance, growth and customer satisfaction.
• Implement service initiatives in line with Customer Experience guidelines and ensure consistent service quality.

Required profile

• Degree or diploma with at least 6 years of experience in banking and financial services, preferably with a track record in financial product sales or business management.
• Prior team leadership, coaching or mentoring experience.
• Sound understanding of financial planning, wealth management products and banking operations.
• Leadership, interpersonal and people management skills, with experience developing high-performing Affluent Relationship Managers.
• Ability to work independently and in a team.

What we offer

• Competitive base salary.
• A suite of flexible benefits tailored to different lifestyles.
• Community initiatives.
• Learning and professional development opportunities.