Agency Digital Transformation Manager (1 Year Contract)

About the role

The Agency Digital Transformation Manager is the agency business partner and lead on design requirements for Prudential's flagship digital agency platforms (such as PRUForce and PRUAction). The role ensures digital initiatives are designed with strong agency insight, delivered precisely and adopted effectively by the agency force, and coordinates cross-functional alignment across Tech, Digital Enablement, Data, Group Agency and Agency Leaders.

Key responsibilities

• Digital design and product ownership: lead business design, requirements and standards for digital initiatives central to agency productivity and recruitment, and turn agent and leader needs into scalable, fit-for-purpose platform features.
• Delivery governance and readiness: lead design of business requirements, UAT, release readiness, defect management and platform performance evaluation, define adoption criteria and ensure features deliver business value.
• Cross-functional orchestration: coordinate delivery across Digital Enablement, Tech, Data, Finance, Group Agency, Group Tech and the agency force, align roadmap and execution cycles and maintain structured communication across teams.
• Adoption and activation: drive adoption strategies, segmentation insights, training plans and behavioural nudges, and partner with Agency Leaders so solutions are used effectively.
• Strategic planning and stakeholder management: support the Head of AST in business planning, QBPR, Steering Committee and performance reporting, and give structured updates to CAO, CITO and CSTO stakeholders.

Required profile

• Bachelor's degree in Business, Technology, Digital or a related field.
• 6-9 years of experience in digital product ownership, agency/distribution strategy or transformation in financial services.
• Proven track record of leading digital delivery with cross-functional stakeholders.
• Experience driving digital adoption in sales or distribution ecosystems is a strong advantage.
• Strong understanding of agency sales dynamics and frontline needs.

Required skills

• Strong product ownership and digital design capability.
• Excellent cross-functional influence and stakeholder management.
• Data-driven mindset, comfortable with both qualitative and quantitative insights.
• Strong communication skills and practical understanding of agency workflows and sales behaviour.
• Resilience, structured thinking and execution discipline.