Air Freight Officer

About the role

We are looking for an Air Freight Officer to join our team in Singapore. The role involves coordinating air shipments, liaising with airlines, customers and internal teams to ensure smooth operations and timely delivery.

Key responsibilities

• Book flights with airlines and arrange shipments with customers and contractors.
• Maintain strong relationships with internal and external stakeholders.
• Handle customer enquiries promptly and effectively.
• Collaborate with internal operations to meet customer requirements and ensure compliance with SOPs.
• Update shipment data accurately in the system and interface with warehouses, carriers, customs and other parties.
• Track shipment status, inform customers, and monitor progress to meet month‑end targets.
• Work with the billing team to close jobs, issue invoices and resolve supplier invoice disputes.
• Lead issue resolution and implement service improvements.
• Perform ad‑hoc tasks as directed by supervisors or managers.

Required profile

• Diploma in Supply Chain or related field (or equivalent).
• Minimum 2 years experience in the freight forwarding industry.
• Strong knowledge of freight forwarding operations.
• Excellent communication, multitasking and time‑management abilities.
• Problem‑solving mindset.

Required skills

• Proficiency in Microsoft Office (Outlook, Excel, PowerPoint).

What we offer

• Competitive monthly salary ranging from SGD 2,500 to SGD 3,500.
• Permanent employment with opportunities for growth.