Applications Engineer

About the role

This Applications Engineer role engages clients on both commercial and engineering matters, selecting appropriate pumps with in-house manuals and selection tools to deliver tailored solutions for a wide range of applications. It involves reviewing customer specifications, preparing and modifying technical documentation, generating quotations, managing tender budgets and overseeing the technical and planning elements of sales orders.

Key responsibilities

• Review and interpret technical and commercial enquiries during pre-quote and order acceptance.
• Develop, review and modify commercial and technical documentation for tenders, clarifications and orders.
• Use proprietary equipment selection tools to identify the most effective pump solutions for each application.
• Prepare and submit complex tender documents aligned with client specifications.
• Enter and manage orders through internal CRM and ERP systems.
• Communicate actively with customers and sales representatives, and resolve inquiries and complaints promptly.
• Create cost analysis for tenders and RFQs, and contribute to KPIs such as quote-to-order conversion rates and volume of quotes and orders processed.

Required profile

• Degree in engineering (Mechanical, Process or related field).
• At least 3 years' experience in a similar applications engineering or technical sales role.
• Proven ability to read and interpret technical documentation, drawings and specifications.
• Strong communication skills with local and international customers and internal stakeholders.

Required skills

• Understanding of technical drawings and product datasheets.
• In-depth knowledge of pumping and mixing principles.
• Familiarity with piping and instrumentation diagrams (P&ID).
• Proficiency in Microsoft Excel and general IT systems.
• Experience with CRM and ERP platforms for order management and client interaction.