Assistant Director, Design Management

About the role

SG Enable, supported by GovTech, works to build a more inclusive Singapore where persons with disabilities can live, learn, work and thrive. As Assistant Director, Design Management, you will lead design across digital products and services that help persons with disabilities, caregivers, service providers and ecosystem partners discover, access and deliver essential support. You will be forward deployed to SG Enable, working closely with business stakeholders to turn complex service journeys into seamless, intuitive experiences.

Key responsibilities

• Drive UX strategy and design direction, championing human-centered and inclusive design and educating stakeholders on user research, accessibility and evidence-based design.
• Lead product and service design delivery with product managers, engineers and policy teams, translating policy and technical requirements into usable experiences and overseeing design quality and consistency.
• Oversee design work delivered by external partners and ensure it meets quality, usability and accessibility standards.
• Champion accessibility and inclusive design across research, prototyping, testing and implementation, including compatibility with assistive technologies.
• Measure UX and service performance (usability, accessibility, task completion, adoption, satisfaction) and use insights to improve products.
• Hire, coach and mentor designers, provide hands-on leadership on complex initiatives and support their career development.

Required profile

• 10+ years designing and shipping digital solutions end-to-end, including GTM and impact.
• 5+ years leading and growing design teams, with proven success building design culture and capability.
• Experience leading design across complex, multi-stakeholder environments; B2B, enterprise or platform experience is particularly relevant.
• Ability to manage multiple concurrent projects and portfolios while maintaining quality.
• Strong communicator and storyteller who builds trust across organizational levels.
• Good to have: experience in public sector, social services, healthcare, education or disability support ecosystems, and with assistive technologies, accessibility audits or inclusive usability testing.

Required skills

• Mastery of design disciplines: problem framing, research, service design, product design, prototyping and storytelling.
• Strong understanding of accessibility and inclusive design, including WCAG standards.
• Comfortable working at the edge of tech and design, fluent enough in APIs, system integrations, data-driven interfaces and permissions models to co-create with engineers.