Assistant Director, Design Management / Lead Designer, SWDA

About the role

GovTech, Singapore's lead agency for Smart Nation and public sector digital transformation, is looking for a Lead Designer / Design Manager to join its product team. You will design intuitive, inclusive and impactful digital services for citizens, employers and industry partners, taking ownership of a product space with potentially multiple products and teams alongside product and engineering. The role suits experienced design managers and principal/lead designers who want to move into management.

Key responsibilities

• Work with product leads, program leaders and product owners to keep design present across discovery, delivery, measurement and iteration
• Help teams turn complex systems into usable, inclusive experiences aligned with policy, technology and operations
• Integrate design with technical architecture, systems and compliance/legal frameworks
• Advise on end-to-end design for complex, high-impact programs and frame user experience at service or system level
• Act as practice lead, setting standards for design processes, methodology and outputs
• Lead systems thinking, design-led thinking and strategic thinking at the top level of the organisation
• Track and manage design KPIs and OKRs, and manage other design team members
• Look for new design tools, methods and processes, and advocate for accessibility, inclusive design and a consistent design system

Required profile

• 10+ years of experience in UX design with a strong portfolio covering research, ideation and design execution
• Experience shipping products, preferably in complex or high-impact domains
• Experience with OKRs, product analytics, agile teams and hypothesis-driven iteration
• Clear communicator with strong visual, written and presentation skills
• Prior experience designing for government services, regulated domains or complex workflows is a strong plus; service design and business process redesign is a bonus
• Primarily looking for experience managing other designers, but open to a lead individual contributor moving into management