Assistant Manager - Application Support (Diagnostics)

About the role

Synapxe is hiring an Assistant Manager to provide ongoing application support for Laboratory Information Systems used in healthcare to process lab results and patient information. This is a 2-year direct contract role.

Key responsibilities

• Provide ongoing application support for the laboratory information systems.
• Monitor systems using monitoring tools and document artefacts across platforms.
• Take part in evaluating and recommending solutions to resolve business problems.
• Help ensure the system meets its SLA through quality assurance procedures and access reviews.
• Work closely with business users, vendors (for patches and upgrades following project policies) and interfacing systems teams on routine support and enhancements.
• Provide 24/7 primary application maintenance standby support.

Required profile

• Degree in Computer Science, Computer Engineering or equivalent practical experience.
• 7-10 years of experience in application support and coordinating with multiple parties.
• Prior experience implementing and maintaining IT systems is an advantage; healthcare, government or government-linked experience is an added advantage.

Required skills

• Analytical skills and ability to work independently.
• Meticulous, able to work under pressure.
• Good written and oral communication with technical and non-technical audiences.
• Team player willing to help colleagues and coordinate across functions.