Assistant Manager - Event Services (Banquet)

About the role

Andaz Singapore, a lifestyle hotel brand by Hyatt Hotels Corporation, is looking for an Assistant Manager for its Event Services (Banquet) team. The role supports the Event Service Manager in running events efficiently and delivering courteous, professional and flexible service, and works closely with the Director of Food and Beverage.

Key responsibilities

• Assist the Event Service Manager in managing events efficiently according to the department's concept statement, and ensure associates give excellent service to internal customers in other departments.
• Handle guest and internal customer complaints and inquiries courteously and efficiently, following up until problems are resolved.
• Be present at events during peak periods to check that they run smoothly and meet expectations.
• Help prepare and regularly update the Event Service departmental budget with the Director of Food and Beverage, keeping targets met and costs under control.
• Ensure Event Service associates work supportively and flexibly with other departments.
• Keep Event storage and Audio-Visual areas neat and organised, including proper storage of props and equipment.
• Help prepare and post weekly work schedules that reflect business needs and key performance indicators.
• Make sure associates follow hotel, company and local rules on fire and hazard safety, security and other regulations.
• Carry out other reasonable duties and responsibilities as assigned.

Required profile

• At least 1 year of work experience as Assistant Manager.
• Ideally a diploma in Hospitality or Tourism management.
• Strong leadership qualities, including professionalism and excellent presentation.
• A can-do attitude.

Required skills

• Well-developed communication and customer relations skills.
• Exceptional customer service skills and proven problem-solving skills.