Assistant Manager, IPGC Operations

About the role

NTU Academy for Professional and Continuing Education (PACE) coordinates efforts across internal departments and external partners to promote NTU's postgraduate programmes by coursework (PGCs) and lifelong learning initiatives. This is a new position for a new hire to run the new MSc in Enterprise Artificial Intelligence (MSEAI) programme, which has 172 students in its first cohort starting in July 2026. The role reports to the Assistant Director (IPGC Programme Management and Operations) and ensures a high-quality learning experience across the suite of interdisciplinary graduate programmes (IPGC).

Key responsibilities

• Programme operations: plan, schedule and run orientation activities, including procurement of items, refreshments, preparation classes, workshops and teambuilding events.
• Timetabling and faculty scheduling: work with Programme Directors on curriculum reviews, course introductions or removals and timetables for each trimester, and handle specialisation requirements, cross-listed electives and graduation timelines.
• Pre-course: share course information and announcements, give academic advice on prerequisites, and register students accurately.
• In-course: procure and deliver IT/AV services, refreshments and supplies for lessons.
• Post-course: enter exam marks accurately, comply with assessment policies, and design and analyse exit surveys.
• Student management: plan student events, maintain student databases, and monitor academic progress so students meet graduation requirements.
• Reporting and finance: help gather data for university and external surveys, support tuition fee collection and vendor payments.
• Student leaders: help plan administration rules for leadership points, oversee certification, and engage student leaders in student body activities.

Required profile

• Minimum bachelor's degree in business or related fields.
• At least 3 years of relevant work experience in administration or education programme management.
• Strong ability to understand and apply the University's academic policies and programme structures.
• Excellent oral and written communication, problem-solving and collaborative skills.
• Able to work under pressure with competing deadlines and to tolerate ambiguity.