Assistant Manager / Manager, Student Wellness

About the role

The Access and Wellness Division in the Office of Student Affairs (OSA) supports student wellbeing beyond academics, helping students with personal development, peer connections and socioemotional care such as managing distress, transitions and institutional processes. The Assistant Manager / Manager, Student Wellness supports the planning and implementation of student wellness strategies, programmes and initiatives, provides holistic support through case management, builds partnerships with internal and external stakeholders and contributes to improving student support services.

Key responsibilities

• Cultivate collaborative relationships with faculty Student Support Managers, student organisations and community partners to build a coordinated student support ecosystem.
• Provide structured case consultations to Student Support Managers on complex or at-risk student situations, covering assessment, intervention planning and referrals.
• Deliver student support and case management: assess needs, coordinate referrals, maintain case documentation and work with stakeholders to support student wellbeing.
• Support and implement wellness programmes promoting wellbeing, resilience, help-seeking and peer support, and evaluate outcomes to drive improvement.
• Develop and run communications and publicity plans, including creative campaigns and materials across platforms, aligned with the Section's priorities.
• Contribute to service development by reviewing frameworks and practice guides, analysing data and trends (including the Student Life & Wellness Survey), preparing reports and joining cross-functional projects.

Required profile

• Recognised Bachelor's degree in Social Work, Psychology or a related discipline.
• Relevant experience in student support, youth development, counselling, social services, higher education or related fields.
• Strong interpersonal and communication skills, and excellent organisational and project management skills.
• Advantageous: case management, programme planning or stakeholder engagement experience; experience developing communication materials, managing publicity or coordinating outreach.
• Strong writing skills for reports, publicity materials and professional correspondence.

Required skills

• Proficiency in Microsoft Office applications and digital collaboration tools.