Assistant Manager - Marquee

About the role

Marina Bay Sands is looking for an Assistant Manager for its Marquee club. The Assistant Manager assists the Assistant General Manager and Manager in planning, coordinating and managing staff and services so that club operations run efficiently and customer service standards are maintained. The role leads a team of Cashiers, Hosts and Service Attendants.

Key responsibilities

• Formulate and implement operating procedures and standards, manage and develop staff, and liaise with executive management on short- and long-term goals.
• Support the Management team in achieving the financial, service and other goals set for the outlet.
• Deputize for the Manager, Assistant General Manager and General Manager during their absence.
• Work with staff in service and food preparation to reduce wastage and increase productivity.
• Review operating results, monitor cashiering procedures against accounting standards, and control consumable wastage and labour productivity ratios.
• Inspect table set-ups, cleanliness and food presentation, review the reservation book, assign tables and follow up on special requests.
• Check that menus and wine lists are available and in good condition, anticipate busy periods and organise procedures for long waiting lines.
• Hold pre-shift and departmental meetings, respond promptly to guest comments and complaints, and supervise, mentor, train, schedule and evaluate staff.
• Manage human resources for the department, including hiring, training, succession planning, staff files, discipline, awards, flex days, payroll and SRFs, and approve schedules and flex-day requests.
• Coordinate training, coordinate inventories and orders of food, beverage products, supplies and equipment, and maintain guest profiles.

Required profile

• Certificate or Diploma in Restaurant Management or extensive F&B experience.
• Minimum of 3 years' experience at a managerial level in nightlife.
• Fluent in English; knowledge of additional languages is a plus.
• Knowledge of Asian and Western cuisines, their preparation and service.
• Able to work any day and any shift, with a well-groomed, professional appearance and ability to perform under pressure.