Assistant Manager - Operations (Warehouse & Cold Chain)

About the role

The Assistant Manager - Operations (DEF) is responsible for running the warehouse, including cold chain management. The role covers operational policies, standards and procedures, business resources, customer service quality and relationships, and the adoption of technology to improve productivity, efficiency and safety. It also involves leading the department, making independent business decisions and overseeing security risks, incident and emergency responses.

Key responsibilities

• Manage recurring revenue streams, align manpower and asset resources with business strategy, and manage teams in the workplace
• Drive business process improvement, enforce corporate social responsibility and environmental protection policies, and develop operations performance pledges
• Lead safety and health activities, risk assessments and non-conformance resolution
• Drive technology projects, review the impact of digital tools and use data analytics to build insights
• Drive customer attraction and retention, work with key account managers to grow relationships, develop sales plans and proposals, and deploy logistics services
• Manage transportation operations, including risk management and strategic positioning of transport processes
• Determine warehouse storage strategy, plan layouts, lead security planning, review material handling systems, and review cargo consolidation plans

Required profile

• Degree or diploma in Business, Logistics or Supply Chain, or equivalent certification
• 5-8 years of relevant experience in warehouse operations or vendor management
• Leadership skills and ability to collaborate across functions

Required skills

• Basic knowledge of SAP, WMS, supply chain software and ERP systems
• Proficiency in basic Microsoft Office and Power Platform applications
• Analytical, problem-solving and communication skills