Assistant Manager / Senior Assistant Manager, Admissions and Financial Aid

About the role

The Assistant Manager / Senior Assistant Manager, Admissions and Financial Aid (Operations) supports the coordination and execution of admissions operations at the Singapore Institute of Technology (SIT). The role manages day-to-day admissions operations in line with SIT's policies, procedures and admissions requirements, including those of its Overseas University Partners (OUPs) where applicable, and drives process improvement, efficiency and service quality. It is a fixed-term position.

Key responsibilities

• Manage and coordinate end-to-end admissions exercises, including application processing, eligibility checks, shortlisting, assessment and interview arrangements, offer administration and appeals, within set timelines and in compliance with admissions policies.
• Work with internal and external stakeholders, including academic clusters, Programme Leads, SIT divisions and OUPs, to support enrolment targets.
• Review admissions workflows and recommend improvements; support admissions systems, digital tools and automation, including system testing and rollout of process or system changes.
• Prepare and analyse admissions statistics and operational data for management reporting, and maintain accurate, complete and confidential admissions records in line with data protection requirements.
• Support student recruitment and outreach (e.g., SIT Open House, education fairs, institutional talks) and contribute to cross-functional initiatives such as financial assistance and scholarships.

Required profile

• A recognised degree, or equivalent relevant skills and experience in lieu of a degree.
• At least 3 years of relevant working experience, preferably in higher education administration, admissions operations or a similar operational environment.
• Experience coordinating end-to-end operations, managing administrative processes or overseeing functional portfolios is an advantage.
• Strong organisational, planning and coordination skills, good communication skills, and analytical and problem-solving abilities.
• Adaptable to a dynamic, fast-paced environment, especially during peak admissions periods.

Required skills

• Proficiency in Microsoft Office, particularly Excel, PowerPoint and Word.
• Experience with admissions systems, Salesforce Education Cloud or other CRM systems is an advantage.