Assistant Manager/Manager, EMBA Programme Management

About the role

NUS Business School is hiring an Assistant Manager or Manager for its EMBA Programme Management within the MBA Programmes Office. Reporting to the Head, EMBA Programme Management, the incumbent acts as cohort coordinator for assigned NUS Executive MBA cohorts and/or UCLA-NUS Executive MBA cohorts, ensuring smooth programme delivery, effective participant engagement and a consistently high standard of programme experience.

Key responsibilities

• Cohort and participant management: act as primary point of contact, coordinate communications, schedule, academic matters, policies and deadlines, and liaise with faculty and internal teams on participant queries and feedback.
• Support the nomination and engagement of class ambassadors, and coordinate engagement initiatives such as orientation, networking, events and commencement, working with BIZAlum and BIZCareers.
• Plan and deliver local and overseas programme segments, including implementation plans, timelines and participant communications.
• Assist with course registration changes and cancellations, distribute teaching and learning materials, provide on-site teaching support and help run experiential learning activities such as corporate visits and guest sharing.
• Coordinate segment logistics: venue setup, facilities testing, transportation, dietary needs and parking.
• Coordinate vendor engagement and financial processes in line with University requirements, and follow up with participant feedback and documentation of operational issues.

Required profile

• Bachelor's degree required; Master's degree preferred (Business, Education or related).
• 3-5 years of relevant experience (Assistant Manager) or 5-8 years (Manager) in higher education, executive education or programme management; prior experience delivering or administering educational programmes strongly preferred.
• Ability to manage multiple priorities in a fast-paced environment, and to manage projects independently.
• Team player, proactive, reliable and service-oriented, curious and open to innovation.

Required skills

• Good command of spoken and written English.
• Microsoft 365 (Excel, SharePoint, Teams, PowerPoint) and data management tools such as Power BI.
• Familiarity with educational technology platforms (Canvas, Zoom, Power Automate, AI tools) is an advantage.