Assistant Service Manager

About the role

The Assistant Service Manager supports the Outlet Manager in day-to-day outlet operations, helping drive revenue, maximise profits and minimise costs while maintaining high service standards. The role also covers staff management, recruitment and training.

Key responsibilities

• Assist the Outlet Manager in outlet operations
• Drive revenue, maximise profits and minimise outlet costs
• Handle guest requests and enquiries promptly, professionally and sincerely, and deal with customer feedback
• Maintain the overall cleanliness of the outlet area
• Build strong relationships with team members and help develop them
• Manage staff discipline, appearance and work performance
• Co-lead the team to deliver high-quality service to guests
• Recruit, orient and train staff, and plan the monthly staff schedule
• Carry out any other ad hoc duties assigned by the company

Required profile

• Minimum diploma in Food & Beverage or equivalent
• At least 3 years of relevant experience in KTV, restaurant service, F&B operations, retail or another customer-facing service environment
• Knowledge of current sales and marketing practices in the F&B industry
• Able to manage multiple tasks, work under pressure and meet operational deadlines