Assistant VP, L2 Production Support (Payment and Integration Services)

About the role

UOB is hiring an Assistant VP for its L2 Production Support team within Group Infrastructure & Platform Services, covering Payment and Integration Services. The role manages day-to-day production issues, works closely with end users, developers and infrastructure teams, and supports the resolution and mitigation of outages.

Key responsibilities

• Handle daily health checks of applications and processes, prioritise and resolve or mitigate outages, and determine escalation protocols
• Investigate production issues, provide workarounds to users and share L2 analysis with the L3 team
• Support automated application health checks, housekeeping, file and inter-application checks
• Respond promptly to reported production issues and clarify them with users
• Monitor production activities so problems are reported, tracked and followed up with internal and external clients, technical resources and executives
• Implement continuous process improvement, including policies, procedures and production monitoring
• Help identify and run initiatives that improve efficiency and technical processing
• Build relationships with technical staff, end users and clients, and evaluate alternatives before acting
• Run disaster recovery exercises for multiple applications across countries each year
• Assist in bringing up services after system, OS and database patching, and ensure end-of-day batch processes complete successfully
• Generate one-off reports on request or audit

Required profile

• Minimum 6 years of hands-on experience in Java, J2EE, JMS, Web services, microservices, Oracle, UNIX, IBM MQ, CTRL-M and Splunk
• Strong middleware knowledge and hands-on experience supporting critical online payment integration and messaging systems
• Experience writing scripts, database queries and generating capacity and performance reports
• Knowledge of Change, Problem, Capacity and Performance management, and of resiliency and redundancy designs