Assistant Wellbeing Coordinator Lead, CareLine (Contract)

About the role

SingHealth's Office of Regional Health is looking for an Assistant Wellbeing Coordinator Lead on a contract basis to support its CareLine service, a 24/7 telecare programme that helps clients manage their health and wellbeing. The role guides and mentors Senior Associate Wellbeing Coordinators and Associate Wellbeing Coordinators, manages escalated cases and acts as a trusted contact for clients within an integrated community care team.

Key responsibilities

• Mentor SAWBCs and AWBCs in care coordination, case management, health and social needs assessments and documentation
• Conduct ad hoc audits of call recordings and help the team identify financial assistance schemes and community resources
• Liaise with stakeholders to coordinate timely care, engage clients, monitor wellbeing and update care plans with clinical teams
• Screen clients, administer questionnaires and tools, and use Social Determinants of Health frameworks to assess living situations, finances and social support, escalating complex or urgent cases
• Coach clients on health literacy and lifestyle, and connect them to community programmes and financial support
• Support caregivers and junior team members, and help maintain service standards and confidentiality in the call centre
• Review workflows for efficiency, take part in quality improvement and community outreach, and work weekend shifts occasionally

Required profile

• Bachelor's degree in Social Work, Counselling or a healthcare-related discipline preferred; equivalent experience in health, social services or community care is welcome
• At least 2 years of relevant experience
• Experience in case management and/or supervision is advantageous
• Willingness to work weekend shifts occasionally

Required skills

• Strong interpersonal, verbal and written communication skills; a second language is an advantage
• Analytical and organisational skills with meticulous attention to documentation and data
• Ability to work independently in a fast-paced environment