Assistant/Deputy Director, Community & Partnership

About the role

e2i, part of NTUC, is looking for a strategic leader to lead its Community & Partnership portfolio. You will support workers, jobseekers, youths and graduates in achieving better employment and career outcomes, and be accountable for the strategic direction, operational performance, service delivery and KPIs across your assigned portfolios.

Key responsibilities

• Lead the development, curation, packaging and implementation of integrated employment, employability and skills solutions that are operationally sustainable and responsive to workforce needs.
• Drive the implementation of new policies, programmes, partnerships and digital platforms, coordinating execution across teams so that initiatives are scalable and aligned with organisational outcomes.
• Develop and deepen partnerships with Institutes of Higher Learning, community partners, unions, employers, government agencies and other stakeholders to support youths, fresh graduates, working adults and mature workers.
• Lead outreach, engagement and career development initiatives, identify emerging workforce trends and develop targeted interventions.
• Manage multiple portfolios and workstreams in a matrix reporting environment, working with senior management, union leaders, government agencies and political office holders.
• Provide strategic leadership to cross-functional, cross-generational teams and foster a high-performance delivery culture.
• Apply data-informed approaches to improve productivity and service quality, and drive continuous improvement in processes, systems and operating models.

Required profile

• Bachelor's degree, postgraduate diploma, professional degree or equivalent.
• Minimum 8-12 years of relevant experience in workforce development, employment services, partnership management, programme development, policy implementation, education, career services or related fields.
• Experience working with Institutes of Higher Learning, youths, fresh graduates and early-career workers, and with Singapore's national jobs and skills ecosystem.
• Proven track record in leading operations and programme delivery with accountability for KPIs and service outcomes.
• Strong stakeholder management, project and programme management, and written, presentation and verbal communication skills.
• Flexible to accommodate adjusted work schedules, evenings and weekends when serving workers and jobseekers; time off will be offered.

Required skills

• Conceptualising, implementing, evaluating and governing projects and programmes.
• Managing multiple portfolios in a matrix reporting structure.
• Analytical, problem-solving and decision-making capabilities.
• Comfortable in a technology-enabled, AI-augmented workplace.