Associate, Business Projects

About the role

Grab's Singapore Operations team oversees and grows Grab's business in Singapore, and its Merchant Operations team represents the voice of merchant partners. As a Business Projects Associate, you will be the operational partner to one or more business verticals, turning commercial strategy into scalable operations such as merchant activation, payments and support. You will lead cross-functional initiatives from concept through launch and hypercare, reporting to the Lead of Business Projects.

Key responsibilities

• Partner with business stakeholders to operationalise strategic projects across existing and emerging verticals.
• Lead end-to-end delivery of country projects, from problem definition and solution design through implementation, launch and post-launch optimisation.
• Translate business requirements into operational processes, policies and system enhancements with Product, Engineering and Regional Operations teams.
• Ensure operational readiness for new products, including merchant onboarding, payments (commissions, billing, payouts, incentives), communications, training and support.
• Design and improve scalable operating models, processes and support workflows.
• Analyse performance to find opportunities for automation, cost optimisation and better merchant experience.
• Develop business cases and present data-driven recommendations.
• Manage cross-functional stakeholders and proactively identify delivery risks.

Required profile

• Bachelor's degree in Business, Engineering or a related discipline.
• At least 3 years of experience in program management, business operations or a similar role in a fast-changing environment.
• Ability to work independently with high autonomy, solve ambiguous problems and drive initiatives.
• Demonstrated ownership and a bias towards execution.

Required skills

• Project management and handling multiple concurrent initiatives.
• Influence cross-functional stakeholders and manage them effectively.
• SQL proficiency is an advantage.

What we offer

• Term life insurance and comprehensive medical insurance.
• GrabFlex benefits package.
• Parental and birthday leave, plus volunteering leave.
• Confidential assistance programme.
• FlexWork arrangements such as differentiated hours.