Associate Director, Master's Programmes and Lifelong Education

About the role

The National University of Singapore is seeking an Associate Director to join the Office of the Deputy President and Provost, supporting university-wide initiatives in master's programmes and lifelong education. The successful candidate leads a diverse portfolio of strategic and operational projects, working closely with senior university leadership, Faculties, Colleges, Schools and central administrative units.

Key responsibilities

• Lead and manage cross-functional, university-wide projects from concept and planning through implementation and evaluation, setting milestones, coordinating stakeholders and ensuring timely delivery.
• Assess complex or ambiguous issues, evaluate options and develop practical recommendations, and drive projects forward with minimal supervision.
• Develop performance monitoring frameworks, dashboards and reporting tools; identify key indicators, analyse complex datasets and turn findings into actionable recommendations.
• Prepare regular and ad hoc reports, analytical papers and presentations for senior university leadership.
• Coordinate committees and working groups on topics such as online education and the adoption of AI, and review policies and processes to recommend improvements.
• Engage with senior management, academic leaders and central units, bridge technical and non-technical stakeholders and lead cross-functional discussions.

Required profile

• Bachelor's degree or equivalent with a strong background in quantitative education research, curriculum and instruction or learning sciences.
• At least 8 years of full-time professional experience, preferably in strategic project management, institutional planning, business analytics, policy development, management consulting, digital transformation or related areas.
• Proven track record of independently leading complex, multi-stakeholder projects.
• Preferred: experience in a university, public sector or large complex organisation, familiarity with Power BI or Tableau, and interest in higher education, lifelong learning and AI.

Required skills

• Strong analytical, critical thinking and problem-solving skills.
• Understanding of data management, business intelligence tools, dashboards and IT systems; deep technical or programming expertise not required.
• Excellent writing, presentation and stakeholder-management skills.