Associate, People Operations

About the role

Singlife, a homegrown financial services company offering insurance, employee benefits and investment solutions, is hiring an Associate, People Operations. The role covers employee life cycle administration, HRIS support, benefits and leave administration, and work pass processing.

Key responsibilities

• Administer employee life cycle activities for new hires, transfers and leavers, keeping data accurate in the HRIS and preparing promotion, salary increment and employment letters.
• Respond to employee queries on benefits, people policies and processes, escalate complex matters and follow up on open queries and HRIS helpdesk tickets.
• Support day-to-day HRIS operations, troubleshoot basic issues, assist with system configuration, testing and data uploads, and maintain user guides.
• Coordinate with benefits vendors on enrolment and cessation, administer leave records and requests, and assist employees with benefits and leave queries.
• Process Singapore work pass applications, renewals and cancellations, and support internal mobility documentation and accommodation arrangements.
• Maintain process documentation and contribute to improving employee experience and operational efficiency.

Required profile

• Preferably at least 3 years of relevant experience in employee life cycle, HR operations, shared services or HR administration.
• Hands-on experience in employee administration, query handling and record maintenance.
• Experience in HRIS administration or user support, including system issues, updates or testing.
• Working knowledge of benefits, leave administration and Singapore work pass processes, and experience in financial services or insurance, are advantages.
• Strong attention to detail, good organisational and time management skills, clear communication, and discretion with confidential employee information.

Required skills

• Proficiency in Microsoft Office, especially Excel, for data maintenance and basic reporting.
• Ability to work independently and collaboratively, and willingness to learn HRIS functionality.