AVP, ISC Dealer Team Lead (Night Shift) - Investment Service Centre

About the role

DBS Consumer Banking Group is hiring an AVP, Investment Service Centre (ISC) Dealer Team Lead for the night shift, based at DBS Asia Central. The role leads and mentors a team of traders, oversees daily workflow and shift planning, and handles escalations on dealing, settlement, system incidents, corporate actions and client matters. It is a full-time, regular schedule position.

Key responsibilities

• Lead and mentor the team, oversee daily workflow, shift planning and performance, and review team performance and SOPs to drive continuous improvement.
• Manage complex escalations as the primary point of contact for dealing, settlement, system incidents, corporate actions and client matters.
• Drive Business Continuity Planning (BCP), run resilience drills and maintain disaster recovery protocols.
• Ensure adherence to internal controls, regulatory requirements, audit standards and operational risk frameworks.
• Execute equity trades across local and overseas exchanges for bank and brokerage clients, and assist clients with trading and settlement, including payments and collections.
• Respond to trading hotline and email queries and handle account-related inquiries such as corporate actions and equity transfers.
• Perform trade reconciliation, investigate and resolve dealing matters, and monitor orders and trades.
• Plan and support UAT, regression testing and live verification; review trading limits for compliance and risk.
• Plan and implement process enhancements aligned with regulatory changes and new products.

Required profile

• Degree in Finance, Business or Accounting; 4-6 years of relevant experience preferred.
• CMFAS Modules 1A, 6 and 6A certifications, or alternatively RES 1A, CM-EIP, CM-SIP, CM-CMP or CM-MP.
• Ability to work various shift hours and public holidays as required.

Required skills

• Strong organisational and communication skills and customer handling skills.
• Ability to perform under pressure in a fast-paced trading environment.
• Understanding of banking and regulatory requirements.
• Capital market knowledge is an advantage.