AVP, L2 Production Support Engineering - Institutional Banking

About the role

DBS is hiring an Associate Vice President for L2 Production Support Engineering within its Institutional Banking Group Technology team. The role provides high-quality L2 production support for mission-critical Transaction Banking platforms covering Payments, Cash Management, Trade Finance, Securities and Fiduciary Services, and leads incident management, root cause analysis and operational stability.

Key responsibilities

• Provide L2 production support for mission-critical Transaction Banking platforms and lead the management and resolution of production incidents with minimal business disruption.
• Drive root cause analysis (RCA) and problem management, partnering with application, infrastructure and platform teams to implement sustainable solutions.
• Proactively monitor system health, application performance, capacity and service availability to mitigate risks before they affect customers.
• Lead major incident management, coordinating cross-functional teams and communicating with business and technology stakeholders.
• Coordinate disaster recovery exercises, business continuity activities and resilience testing.
• Drive operational excellence through automation, observability, proactive problem management and Site Reliability Engineering (SRE) practices.
• Own and improve service stability metrics such as availability, incident trends, recovery time and operational risk indicators.
• Ensure compliance with security standards, regulatory requirements, audit controls and ITIL service management processes.
• Mentor junior engineers and improve support processes and team capabilities.

Required profile

• Degree in Computer Science, Information Technology, Engineering or a related discipline, with at least 8 years of relevant experience in Production Support, Application Support, SRE or Platform Operations.
• Extensive experience supporting mission-critical banking applications in financial services, preferably Payments, Cash Management, Trade Finance, Custody, Securities or Transaction Banking platforms.
• Strong understanding of Incident, Problem, Change Management and Production Governance processes.
• Hands-on experience with automation and DevOps tooling, including Python, Ansible, Jenkins and CI/CD pipelines.
• Willingness to work on-call and in major incident management.

Required skills

• Unix/Linux, SQL databases (Oracle, MariaDB), shell scripting and application troubleshooting.
• Middleware and messaging technologies such as MQ, WebSphere or equivalent.
• Observability tools such as Geneos, Splunk, Grafana, AppDynamics or Dynatrace.
• Containerized and cloud-native platforms such as OpenShift and Kubernetes are an advantage.

The position is based at the DBS Asia Hub, full time, regular schedule, with a competitive salary and benefits package.