Case Management Officer - Women's Emotional Health Service (Contract)

About the role

The Case Management Officer (CMO) provides a continuum of psychological care for women affected by mental disorders, aiming to promote their quality of life through comprehensive, individualized care and coordinated access to services. The role works within a multi-disciplinary team of doctors, psychologists, nurses, medical social workers and allied health workers. It is a full-time position serving the Women's Emotional Health Service based at NUH, though some assessments may be done in patients' homes.

Key responsibilities

• Provide clinical and psychosocial assessments of referred patients, including diagnosis and clinical goal planning, and screen and monitor mental status
• Give counseling, psycho-education and advocacy to patients and families, assess symptoms using scales, monitor drug adherence and give relapse prevention advice
• Carry out crisis assessment and intervention, and formulate care plans with clinicians and the consultant in charge
• Ensure diagnostic tests, treatments and consultations happen on time, and integrate and coordinate services such as FSCs, CRSS, Feiyue and the Mother and Child Centre
• Plan and carry out home visits, giving home intervention and psycho-education, and update the multidisciplinary team after each visit
• Support patients and families through home visits and phone calls until discharge from the programme, and refer stable patients to community care
• Act as point of contact between patients, families and the hospital, liaise with the Obstetrics and Gynaecology department and help with discharge planning
• Organize and promote patient education, keeping materials and a list of local community resources up to date
• Maintain the patient database for clinical and research purposes, conduct research, write reports and prepare materials for DSRB submission
• Track and report quality clinical indicators, and take part in case management and clinical pathway projects

Required profile

• Psychology degree with good honours preferred
• Working or volunteer experience in the social sector with good people skills preferred
• Experience in a mental health institute, inpatient or outpatient, is advantageous

Required skills

• Computer literacy, including MS Office (Word, Excel, PowerPoint)