Cash and Trade Proc Analyst 1 - Fund Services Transfer Agency

About the role

Citi's Fund Services Transfer Agency maintains the fund and shareholder register and reports investor dealings for funds it acts as transfer agent for. This is an officer/administrator role in the Singapore operational unit, reporting to the Singapore Head of TA Operations, with oversight governance and client engagement responsibilities. It suits someone with banking and fund services experience who wants to advance in a fast-growing organisation.

Key responsibilities

• Handle daily operational BAU activities including client and vendor management and servicing, and day-to-day administration with oversight governance responsibilities
• Maintain close working relationships with Product and Technology partners and operational teams in-country and elsewhere, overseeing in-country and outsourced/offshored activities
• Core TA processes: client/distributor/investor on-boarding, AML/KYC documentation and data administration, transaction processing and client servicing, cash and trade settlement, corporate action notifications, bank account reconciliation, foreign exchange dealing and execution, and periodic reporting
• Liaise with CPF Agent Banks, SRS Operator Bank and CPF Board, and with trustees, fund accountants, fund custodians and outsourced vendors
• Review fund documentation, manage fund launches, implementations, closures, client conversions and change requests, and oversee client due diligence visits and service reviews
• Oversee team performance, KPIs and SLAs, develop operational policies and procedures, and drive process improvements
• Act as the single point of contact for outsourced vendors and processing sites, and manage client change with strong governance

Required profile

• At least 3 years of relevant working experience, preferably in banking and Fund Transfer Agency operations or a related support role such as Transfer Agency Change and Project Management
• Knowledge of fund services and the Singapore CPF and SRS offering; fund services experience is a benefit
• Education to 3rd level; professional qualifications preferred but not mandatory
• Strong regulatory and compliance mindset, with attention to detail and ability to work independently and under pressure

Required skills

• Strong interpersonal, communication and time management skills
• Project management skills and ability to manage competing priorities
• Clear written and verbal communication, and ability to represent the TA function professionally with clients and vendors