Centre Support Officer

About the role

NTUC First Campus, a family of preschools and services including My First Skool, Little Skool-House, Outdoor School Singapore and Bright Horizons Fund, is hiring a Centre Support Officer. The role provides professional front-line support, answering enquiries and giving accurate information to customers by phone, email and the internet.

Key responsibilities

• Follow the shift schedule and handle enquiries promptly by call, email and other channels
• Manage the shared mailbox so that all incoming mail is dealt with within the set timelines
• Maintain customer response templates and keep verbal and written communication accurate
• Coordinate with internal and external stakeholders to resolve customer issues quickly
• Achieve the agreed service levels for response and resolution times
• Follow company policies, procedures and regulatory requirements
• Support audit-related administrative work by compiling the required information
• Support projects and roles to keep the Business Operations Department running smoothly

Required profile

• GCE O-level or higher
• At least 2 years of relevant experience handling incoming calls in a contact centre