Change Management Review Board Lead

About the role

HP is establishing a Change Management Review Board to strengthen governance of customer-impacting changes affecting the installed base. The Board Chair leads the Board and its governance framework, ensuring changes are assessed, documented, reviewed and governed before release. This is a governance leadership role, not a traditional program management or organizational change management position, and it requires influencing senior leaders and cross-functional organizations without direct authority.

Key responsibilities

• Lead the Change Management Review Board and set governance standards, operating procedures, decision frameworks and expectations for participating functions
• Maintain a fully staffed Board with representation from Hardware, Firmware, Software, Cloud, Quality, Support and Customer Experience
• Apply a risk-tiered assessment model: lower-risk decisions stay within functions, higher-risk decisions need Board approval, and the highest risk needs executive risk acceptance
• Require evidence, analysis, mitigation planning and validation to demonstrate release readiness, and hold approval until it is shown
• Identify cross-functional dependencies and system-level customer experience risks, and ensure they are addressed before release
• Own governance documentation, decision records, archives, revision control and document control, keeping them traceable and auditable
• Communicate Board decisions and unresolved concerns to stakeholders and leadership, and report metrics on customer risk, quality outcomes and governance effectiveness
• Escalate barriers, capability gaps and significant risks to the appropriate functional or executive leader

Required profile

• Demonstrated understanding of Firmware, Software, Cloud services, release processes and customer-facing product ecosystems, plus exposure to Hardware, Quality, Support and Customer Experience
• Strong experience in process management, governance frameworks, change control, configuration management, revision control, documentation management and audit-ready processes
• Experience leading governance reviews, risk discussions, release readiness reviews or decision boards
• Principal-level leadership, with the ability to influence functions and senior leaders without direct authority
• Comfortable communicating with Directors, L3 and L2 vice presidents

Required skills

• Process and document control discipline, including revision control and traceability
• Risk-based thinking and systems-level thinking across Firmware, Software and Cloud
• Excellent written, verbal, facilitation and conflict navigation skills