Client Relationship Manager – BFS

About the role

CRM will manage a portfolio of existing clients while also driving business acquisition in growth industries. The primary objective is to secure large deals with assigned clients and ensure ongoing or expanded projects.

Key responsibilities

• Obtain RFPs and lead the pursuit until deal closure, updating Winzone, UPLF and Quip regularly.
• Coordinate with local service‑line teams, consultants and offshore resources, reporting to the SBU head.
• Measure performance through revenue size, growth rate, total contract value and customer satisfaction.
• Organise bid‑defence calls and own the sales cycle together with Service Line Specialists, Client Partners and Field Marketing.
• Develop a thorough account plan before each budgeting cycle and proactively seek new opportunities with assigned clients.

Required profile

• 10+ years of sales experience, preferably in a multinational IT/Allied services firm.
• Proven track record selling services or products to financial institutions and building relationships with senior client executives.
• Experience managing both onsite and offshore teams as an account lead.
• Strong understanding of APAC market trends and ability to formulate strategic proposals.
• Knowledge of rate and billing models to assess profitability.

Required skills

• Proficiency with CRM‑based sales tools such as Salesforce and SAP.
• Hands‑on experience using Winzone, UPLF and Quip for opportunity tracking and documentation.