Client Services Advisor

About the role

The Client Services Advisor will be the first point of contact for our luxury brand’s customers in Singapore. You will deliver personalized, efficient support across multiple channels, helping to build loyalty and drive sales.

Key responsibilities

• Handle inbound and outbound calls, emails, social‑media messages and chat interactions with a focus on extraordinary service.
• Consult with clients to understand their needs, propose tailored solutions and present relevant product offers.
• Address general and account‑specific inquiries, providing clear and concise information.
• Utilise internal tools and resources to anticipate client needs and achieve first‑contact resolution.
• Meet and exceed performance targets, including client satisfaction, sales, productivity and compliance metrics.

Required profile

• Diploma or degree in a related field.
• Relevant experience in client servicing or a call‑center environment.
• Strong command of English; additional language is a plus.
• Personable, curious and proactive with excellent interpersonal and conflict‑resolution abilities.
• Ability to multitask and stay calm under pressure, especially during peak periods.

Required skills